Data protection and cookies
Data protection declaration
Your privacy is very important to us. Personal data is therefore carefully processed and secured by us. We handle your (personal) data with care and comply with the relevant laws and regulations. In this privacy statement, we explain which personal data we process and for what purpose you can provide us with your personal data.
Purpose of the collection and processing of personal data
Personal data may be provided to us in order to record details of your order.
When you place an order, we ask for your first name, surname, address, telephone number and e-mail address. With this information we can:
- Ensure that your order is delivered to the correct address;
- Determine how you wish to pay;
- Determine if the payment was successful;
- Using your IP address to recognise you. This is useful to see what you have ordered and to make it easier for you to checkout in future orders.
The security of your personal data
The security of your personal data is subject to special data protection requirements for our employees. They all had to sign a confidentiality agreement and confirm that they have read the privacy policy and the data transfer clause.
In addition, the security of your personal data is guaranteed by the fact that the principle of necessity of knowledge is applied when providing a service and only those persons who are actually involved in processing your enquiry have access to your personal data.
Employees are also obliged to report the loss of personal data (a data breach) as soon as possible.
Your personal data will be secured both in writing and digitally in accordance with the minimum legal requirements. In addition, your personal data will not be kept for longer than necessary, unless there is a legal obligation to keep this personal data for longer.
If your personal data is no longer required, it will be destroyed or returned.
Your rights under the AVG (General Data Protection Regulation)
You can use the "Data subject rights" form to exercise your rights as a data subject under the AVG. You have the following rights under the AVG:
- Right of access to your personal data;
- Right to erasure;
- Right to rectification or limited use of the data collected and processed;
- Right to data portability.
We will process your applications within the statutory timeframe and use the statutory options to grant or reject your application(s). If we reject your application, we will give reasons for doing so.
Would you like to know exactly what data we have stored, change your data or have it removed from our database? Please send an email to info@flycurtain-expert.co.uk to request the "Data subject rights form" or to ask further questions.
Visit our website or our webshop
When you visit this website, the following data is automatically stored and processed in a log for the purpose of the service: Date and time of the page call, URL of the call, browser used (user agent), success or failure of the call (call status), amount of data received and sent, runtime.
The processing of this data is necessary for technical reasons in order to provide the service; the data may also be used to compile internal system and usage statistics. However, this does not include any data that can be traced back to specific persons. If statistics are compiled in order to customise the website according to the wishes of the users, pseudonyms are used for this purpose.
Cookies are occasionally used when you visit this website. The cookies are stored in your browser in order to improve the quality of the service. The cookies used are so-called "session cookies", which automatically lose their validity after you close your browser and are deleted depending on the method set in your browser. You can generally prevent the use of cookies by setting this in your browser. However, this may limit the functionality of the website.
The types of cookies that our websites use are
Functional cookies
Functional cookies ensure that all functions of the website work properly. For example, we make sure that our website remembers what you have put in your shopping basket.
Analytical cookies
We use programs such as Google Analytics and Hotjar to analyse the behaviour of our visitors. How do visitors click through the website? Which pages do they abandon? Which pages are popular? This enables us to improve our website and make it even more customer-friendly.
Marketing cookies
Like any other company, we also advertise our products. We prefer to do this as specifically as possible, so we look at what you find interesting. Based on this, we create personalised advertisements, for example for Facebook and Google. We also see whether you buy something as a result of our adverts. Did you buy something? Then we make sure you don't see any more adverts for it.
Further details can also be found in the cookie statement on our website.
Loss of your personal data
Vliegengordijnenexpert B.V. has taken measures to limit the (possible) loss of personal data (a data leak) to an absolute minimum. If, despite all the measures taken, a data leak occurs in which your personal data is lost and a serious breach of your privacy is to be expected, we will inform you immediately.
Data Protection Officer/FG
We endeavour to implement these regulations properly. However, if you are of the opinion that this privacy statement is not or insufficiently complied with in practice, you can submit a complaint to us via our Data Protection Officer. The Data Protection Officer of Fly Curtains Expert B.V. is: Ellen Raaijmakers
Authority for personal data
If you are dissatisfied with the processing, you can also contact the data protection authority www.autoriteitpersoonsgegevens.nl.
Fly Curtain Expert reserves the right to amend this privacy statement in order to adapt it to the latest developments in the field of the AVG. The latest version of the privacy policy can be found on our website.